Frequently Asked Questions

How far in advance should I place an order?
Order placement 2 weeks in advance is preferred if possible because delivery/pick-up time and date will need to be verified with our schedule prior to order finalization. That said, please do not hesitate to ask if you do need something sooner!

Do you deliver the products?
We do! Deliveries on an agreed upon date and time within Dane County are associated with a $5 delivery fee. The delivery fee for those counties directly adjacent to Dane County (Sauk, Columbia, Dodge, Jefferson, Rock, Green, and Iowa Counties) is $15. Delivery fees for deliveries outside the above listed counties will be determined on an individual basis and directly related to the distance away from Dane County. We will only deliver to a location at which you will be on the agreed upon date and time (in other words, we will not leave the treats somewhere without verifying they have been picked up by you or a designated individual). Should the delivery location not be residential or not have an easily accessible doorstep (an office or apartment, for instance), we will discuss delivery details on an individual basis. Once the items are left with you, they are no longer the responsibility of Pipette Bakery.

Can I pick up my products to avoid a delivery fee?
Yes! You may pick up your treats from Doxa Church in Madison, WI (2700 Novation Pkwy, Madison, WI 53713) at no additional cost on an agreed upon date and time. Once you leave with the items, they are no longer the responsibility of Pipette Bakery.

What is your COVID-19 policy?
Given the current pandemic, all deliveries and pick-ups will be contactless. It is of utmost importance to us that you receive your items and are satisfied. Because we cannot hand off products face-to-face at this point in time, we will do everything we can to ensure that happens. Regarding residential deliveries, items will be placed on your doorstep. We will knock or ring the doorbell, return to our car or back away from the door at least 6 feet with masks on, and verify you receive the items before we leave the premises. If the products are not gathered within 15 minutes and we have not been able to reach you to make alternative arrangements, we will take the items with us and you will be responsible for the balance. Regarding pick-up at Doxa Church, we will place your items on a table outside the front door (pending weather) and will either return to our car or step away from the table at least 6 feet with masks on. We will remain there until we verify you have received your items.

How do I pay?
Given the current pandemic status, we will be sending invoices via email as soon as an order has been placed. The expectation at this time is that the invoice will be paid prior to delivery or pick-up and should anything happen between when you pay and when the items are acquired, you will receive a refund. When it is safe to hand off products face-to-face, you will still have the option to pay online ahead of time, but you will also be able to pay in person via credit/debit card or cash. Under normal circumstances, if an invoice is not paid in advance, you will be expected to pay for your products upon receipt.

Can I cancel my order?
You may cancel orders, but please give us at least 24 hours notice if possible. If you do need to cancel, you can contact us via email, Facebook, instagram, or our website contact page. If you have already paid the invoice, we will issue you a refund.

How frequently do you check your email and social media accounts for messages?
We will check the accounts frequently and respond to any messages between 9am and 5pm Monday through Saturday each week. If you send a message after 5pm, we will get back to you as soon as possible the next day (messages sent on Sundays or after 5pm on Saturdays will be responded to the following Monday).

Do you offer any allergen-free items?
We do offer a few items that are technically void of some major allergens and we will do everything we can to prevent cross-contact, however it is important to note that the equipment used for these items is also used for products containing allergens such as wheat, dairy, egg, soy, peanuts, and tree nuts. Additionally, we operate in a home kitchen on surfaces that may have come into contact with all 8 major allergens (wheat, dairy, egg, soy, peanuts, tree nuts, shellfish, and fish). We wash, rinse, and sanitize surfaces and equipment prior to use, and between items if more than one item is ordered. Products with peanuts are always produced last if an order involves multiple items. It is also important to note that there is potential for contamination of ingredients while being manufactured prior to reaching our kitchen. If you do have a dietary restriction, please let us know! Allergen info is noted at the bottom of each product page.

What are the home baker regulations in WI and how do you ensure you follow them?
Home baking in Wisconsin is not currently governed by a law, but rather a court ruling in 2018 by Lafayette County Circuit Court Judge Duane Jorgenson in the Kivirist et al v WDATCP case. The decision prohibits the state from requiring a license to sell non-hazardous baked goods (items not requiring refrigeration or any form of temperature control). In other words, home bakers selling non-hazardous baked goods are exempt from licensing and inspection. To ensure our products are non-hazardous, samples have been sent to a local lab to be tested for pH and water activity and deemed shelf-stable. While we are exempt from licensing and inspection, Pipette Bakery is ServSafe Food Protection Manager Certified (accredited by the National Restaurant Association, the American National Standards Institute (ANSI), and Conference for Food Protection (CFP)) and apply this knowledge to our food handling and surface/equipment cleaning protocols.